L07:Emotional Intelligence and Interpersonal Skills for Leaders

CHAPTER SUMMARY

L07:Emotional Intelligence and Interpersonal Skills for Leaders

In this chapter we have talked about how emotional intelligence and cultural literacy affect to business. For leadership communication, emotional intelligence and cultural literacy are important to the strategy, writing, and speaking skill. In the beginning, the author the leadership style have six board categories, they include: (1) visionary(2) coaching, (3) affiliative(4) democratic(5) pacesetting, and (6) commanding. When move to next section, basically is all talk about develop self-awareness, give you an idea how to use MBTI to understand yourself well. In improve your nonverbal skills section, for nonverbal communication it depends on culture, it is good to know something about the culture of individuals, before fully understand nonverbal behavior. Improve your listening skills is mention one thing to be a good listening is not easy, but as a good leader must be good listeners. In final is focus on using cultural frameworks to understand difference, they relate to five issues: context, you have to know what is going on around you that might affect the choice you make. Information flow, it influence how individuals approach exchange of information and determines how message flow between people and levels on organizations. Time, is a commodity and is meant to be measured and managed, conserved, or wasted, spend. Language, it includes words, syntax, and vocabulary. Power, cultures differ tremendously in how they view power and equality.